Shipping policy
Shipping Policy
We ship worldwide. Every order is carefully prepared and delivered to your destination as quickly as possible.
Order processing
Orders are processed within 1 to 3 business days after payment confirmation. Orders placed after 3:00 PM (EST), on weekends, or on public holidays are processed on the next business day.
Delivery times
Estimated delivery times run from the date of shipment and vary by destination:
• United States & Canada: 5 – 10 business days
• France, Belgium, Switzerland & Europe: 7 – 14 business days
• Caribbean & Latin America: 7 – 20 business days
• Rest of the world: 10 – 25 business days
These are estimates only. Additional delays may occur due to customs clearance, peak seasons, or unforeseen events.
Shipping costs
Shipping fees are automatically calculated at checkout based on your delivery address and the weight of your order.
Customs, duties & taxes
Any customs duties, import taxes, or fees that may apply in your country are the sole responsibility of the buyer. We recommend checking with your local customs authority before placing your order.
Order tracking
A tracking number is emailed to you as soon as your order ships. You can monitor your delivery at any time using that number or through your customer account.
Issue with your order?
If your package has not arrived within the maximum timeframe for your region, or if it arrived damaged, please contact us within 7 days of the estimated delivery date with your order number. We will resolve your request promptly.
Contact us
Our team is available Monday through Saturday, 8:00 AM – 6:00 PM (EST), via the contact details listed on our website.